Refund policy

It’s our goal that every customer is fully satisfied with their purchase. We love the opportunity to help people have healthy and increased testosterone levels, yet understand that sometimes a return or refund is necessary. If you are not satisfied with your purchase, you have 90 days from the date of the delivery to request a return.

You may request to return any authentic product purchased on our site, through authorized retail stores, or authorized online retail partners in accordance with the terms below. We've made it simple for you to initiate requests for returns or refunds.

If purchased directly from Testolite: Please contact us at: support@Testolite.com

Refunds will only be issued to the original form of payment. In most cases, the refund from your return will take 5-7 business days to post in your original form of payment.

The following conditions must be met in order to qualify for a refund:

A return must be requested within 90 days of your delivery date. The company does not provide refunds for requests made outside of 90 days of delivery date. At the company's discretion, a store credit may be issued in these cases.

You must return the product to Testolite to receive a refund. All accessories originally included with your purchase must be included with your return.

We will refund the cost of the product to your original payment method, less any shipping and handling charges you paid.

ADDITIONAL TERMS & CONDITIONS:

Shipping and handling charges, if any, are non-refundable.

If you seek to return a product to Testolite (a) without notifying Testolite of the return beforehand (b) without all parts and accessories originally included with your purchase, Testolite may, in its discretion, refuse to accept the return.

Testolite shall not issue a refund until the returned product has been delivered to the address provided at the time of the request. Prepaid shipping labels are not provided by Testolite, the customer is responsible for the cost associated with the return of the product.

If purchased from authorized retail stores, or authorized online retail partners: If you purchased your Testolite product(s) from an authorized seller; and an exchange or replacement or refund is desired, you will need to visit the original point of sale and adhere to their policies.

Returns are processed within 2-3 days of your items being returned to us. Return drop-offs are NOT accepted at our warehouse.

Returned to sender & refused packages: Returned-to-Sender or Refused packages will be restocked and you will be issued a refund (minus any shipping charges if applicable, and minus a restock fee of 10%) in the original form of payment assuming you let us know that the package was refused, and the tracking reflects the refusal.

ORDER CANCELLATIONS

Due to how quickly we process orders, we’re unable to make any changes to your order once you’ve completed your purchase. This includes but isn’t exclusive to changes like the following:

• Changing the item
• Delivery/billing address
• Adding items to your order
• Shipping method

If you wish to cancel your order, please contact us at: support@testolite.co. Please note we are unable to guarantee a cancellation due to how quickly we process orders. If your order can not be canceled, you are more than welcome to follow our return policy listed above.

*TESTOLITE ACCEPTS NO RESPONSIBILITY FOR MIS-SHIPPED ORDERS DUE TO INCORRECT ADDRESSES BEING ENTERED BY PURCHASER. WE WILL NOT REFUND OR REPLACE ORDERS DUE TO INCORRECT ADDRESSES BEING ENTERED BY THE PURCHASER.